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100% Satisfaction Guarantee

At Ocooch Hardwoods, our ultimate goal is that you are satisfied with your order so you can focus on your projects and woodworking masterpieces.

Some details like varying humidity, temperature changes, and the effects of shipping fall outside our control, but as a small family business, we can control your customer service experience.

Did you receive a board that warped beyond repair? Let us know!

Did something get damaged in the mail? Send us an e-mail!

Are you simply unhappy with your order? Contact us, and we'll work through a solution together.

We're excited to serve you and pledge our best to ensure your satisfaction. Please advise us immediately if you are not happy with something—we will make it right.

See our Terms and Conditions for details on how returns and cancellations are handled.

Contact us

Phone: (888) 322-2432


Customer service hours: 8–⁠5 CST, Monday through Friday

While we strive to offer speedy customer service, as a small family-run business, we can't answer every call. Please allow a couple business hours for e-mail responses or for us to call you back if we miss your first call.